Triggered Training® and Rewards
What if you had the ability to quickly translate customer experience information into action that has a measureable impact? Triggered Training™, a part of our InSight solutions, drives improvements in store-level performance by automatically delivering customized training and rewards directly to where they are needed most—frontline employees interacting with customers. Initiated by the results of your mystery shopping, on-site audits or customer feedback survey programs, Triggered Training automatically delivers store-level training to locations performing below brand standards. Customized training modules are delivered via email notification and an online web tool that target the specific areas of underperformance. The option to include testing with automated scoring and status reports provides easy, ongoing verification and management follow-up.
In the case of an underperforming location, we provide customized, online training modules via email notification and an online web tool that target the specific areas of underperformance. The option to include testing modules along with automated scoring and status reports provides easy, ongoing verification and management follow-up.
If your customer experience information reveals that a location is consistently performing at or above brand standards, our system will initiate immediate recognition in the form of rewards or incentives.
Triggered Training and Rewards:
- Automatically delivers targeted training programs to underperforming locations—training programs are uniquely developed to deliver the right blend of relevance, value and information to your frontline employees
- Automatically delivers personalized reinforcement messages and rewards to exceptional performers
- Includes an option for automated testing to confirm that frontline employees understand the training information
- Provides a means to easily update training and reward materials in real time using enhancements such as video, audio and graphics
- Enables managers to access content when it’s convenient, with 24/7 availability
So You Can
- Drive improved operational performance and customer satisfaction
- Quickly and efficiently improve your customer experience at the locations that need it most
- Reduce the total cost of training programs
- Reinforce standards of operational performance across all locations through the use of an unbiased, automated system driven by measured performance