About Us

Market Force Information, Inc., which recently acquired SG Marketing, is the leading customer experience information and insights partner for multi-location businesses. We provide actionable insight into your customer’s moment of truth with your business—the face-to-face interaction with your brand when purchase decisions are made. Through our unique suite of products and sevices, we help you perfect your customer experience to drive stronger loyalty and increased revenue.

Market Force Information was created because we identified an opportunity to redefine the way customer experience information was utilized. Through the acquisition of leading companies and the addition of new, innovative products and reporting technologies, we are the only company in the industry to offer a truly full-service, integrated suite of mystery shopping, direct customer feedback, on-site merchandising and analytics services.

Our products and services are broken into two categories:

OnSight: Evaluations and Action

• We evaluate your customer experience providing information that is objective, subjective, operational and experiential
• We provide direct on-site action through a full range of merchandising services

InSight: Identify Solutions

• We maximize the value of your customer experience information with insights gained through rigorous statistical analysis
• We initiate immediate on-site improvements through automated training or reward programs

With years of experience servicing the leaders in almost every customer-facing industry, we provide the best on-site information, insights and actionable solutions to help you deliver on your brand promise and maximize sales.